SHIPPINGWe currently ship to 20 countries: Australia, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, Spain, Taiwan, Thailand, United Kingdoms, United State of America, Vietnam and South Korea. For shipping prices select your country at checkout. Free shipping available in South Korea with purchases over $95 USD. Please be aware any Customs and/or Import Duties are charged once the item reaches its destination country. Taxes and Duties are calculated based on your shipping countries rules and regulations. Unfortunately, we have no control over these charges. It is advisable to check with your countries Customs webpage for more information. The customer takes full liability for shipping, returns and custom charges should they refuse to accept a parcel due to import duties and taxes.Our products are shipped from South Korea.PAYMENTS Checkout with your Paypal account or Via Paypal using your Visa, Mastercard, Discover, American Express or UnionPay. Subject to credit card fees. All charges are currently in USD.EXCHANGES & RETURNS All jewellery is quality checked multiple times by our jewellers and team. Earrings: Unfortunately, we are unable to issue refunds or exchanges on Earrings due to sanitary reason. Please order with care as all sales of earrings are final. Rings: We happily offer size exchanges within 7 days of receiving the product. Necklaces: To ensure top quality in our products, if packages are open we will not be able to accept a refund. However, if all packages remain unopen we offer a 7 day returns policy. Please note that all shipping, duties and import charges on returns are liable to the purchaser. Please contact our team here for more information.REPAIRS & FAULTYIf you receive a faulty product we are happy to provide you with a 1 month complimentary repair from purchase date. Please note that wear and tear is not considered a fault. Gold can be quite delicate, we offer a repair service on all our items – please contact us on firstname.lastname@example.org for a quote on the repair and steps to take.MATERIALSOur products are handcrafted with 10k, 14k solid yellow gold. Please contact: email@example.com if you can't find your answers here!